Returns & Refunds
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
14-Day Returns
Return unused items within 14 days of delivery
Original Packaging
Items must be in original, unopened packaging
Full Refund
Refunds processed within 5-7 business days
How to Return an Item
Contact Us
Email or call our customer service team to initiate a return. You will need your order number.
Get Authorization
We will review your request and provide a Return Authorization (RA) number within 24 hours.
Pack & Ship
Pack the item securely in its original packaging and ship it to us with the RA number visible.
Refund Processed
Once we receive and inspect the item, we will process your refund within 5-7 business days.
Return Eligibility
- Unopened products in original packaging
- Products damaged during shipping (report within 48 hours)
- Incorrect items sent by us
- Defective or faulty products
- Products that do not match the description
- Opened or used products (except for defects)
- Products without original packaging
- Products returned after 14 days
- Clearance or sale items (unless defective)
- Hazardous chemical products that have been opened
- Products damaged by customer misuse
Refund Information
Refund Method
Refunds will be credited to the original payment method used for the purchase. For EFT payments, we will require your bank details to process the refund.
Processing Time
Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days. You will receive an email confirmation when your refund has been processed.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error (wrong item, damaged, or defective). Return shipping costs are the customer's responsibility unless we are at fault.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.
Received a Damaged or Faulty Item?
If your order arrived damaged or you received a faulty item, please contact us within 48 hours of delivery. Take photos of the damage and keep all original packaging. We will arrange a replacement or full refund at no additional cost to you.
Need Help with a Return?
Our customer service team is ready to assist you with any return or refund queries.